The Home Depot Foundation
The Home Depot Foundation Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Home Depot Foundation reviews show a 2.1 star rating from 3 reviews, with about 50% willing to recommend and a 67% unfavorable / 33% positive distribution; consumers are mostly dissatisfied and cite service failures.
Key Takeaways for Future Customers
- Expect mixed experiences; location and discounts matter when reading reviews.
- Verify gift card balances carefully before purchase to avoid issues.
- Prepare for slow resolution on orders and donation inquiries based on recent feedback.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresponsive support.
- Reports of unresolved orders, delivery escalations, and inaccessible gift card balances.
- Communication breakdowns when seeking foundation assistance or donation contact information.
Positive Feedback
Some reviewers note potential help for rehab projects and value location and discounts, with a minority recommending the foundation.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Home Depot Foundation reviews show a 2.1 star rating from 3 reviews, with about 50% willing to recommend and a 67% unfavorable / 33% positive distribution; consumers are mostly dissatisfied and cite service failures.
Key Takeaways for Future Customers
- Expect mixed experiences; location and discounts matter when reading reviews.
- Verify gift card balances carefully before purchase to avoid issues.
- Prepare for slow resolution on orders and donation inquiries based on recent feedback.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresponsive support.
- Reports of unresolved orders, delivery escalations, and inaccessible gift card balances.
- Communication breakdowns when seeking foundation assistance or donation contact information.
Positive Feedback
Some reviewers note potential help for rehab projects and value location and discounts, with a minority recommending the foundation.
Euless, Texas
Purchased gift card online - receiver can't spend balance
The receiver spent the first part of this amount, and a balance remained. She now wants to spend it, and they cannot access it through her name, as they told her!
- Assistance
Preferred solution: For the recipient to be able to spend the balance!
User's recommendation: Do NOT buy gift certificates online!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Relationships
- - Bradenton Home Depot's front-end manager is rude and disrespectful.
- - Leadership and customer service are failing at this store.
- - Not recommended.
I LOVE Home Depot but thier store in Bradenton has lost touch with our Veterans and others.
Very rude and disrespectful attitude by front end floor Manager.
Home Depot is failing to provide good leadership and customer service period.
Strongly recommend Home Depot to clean up this Store and provide much better service for their patriots
*** Home Depot, Bradenton..Not RECOMMEND
User's recommendation: NOT RECOMMEND
Queens, New York
Pissed off customer…3 and a half months later they can’t get the window blinds order right!!
Active case open and to date NOTHING HAS BEEN DONE. I have already filled out all of the necessary documents so you are obviously NOT GOING TO HELP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
They want try to help anybody out
- - Wanted Teager Grill at $700, felt no help offered, couldn't get a Home Depot card, will shop elsewhere.
I just wanted to try and get a Teager Grill at $700.00 dollars but they wouldnt try to help I tried to get a Home Depot card but I couldnt so if they dont want to try to help me I will find somebody else to deal with if Lowes sold Teager Grill I would go to them because they will work with you are if I can find someone else to deal with
- Could help their customers
- Quite ignoring
Preferred solution: A Teager Grill $700
User's recommendation: To help with there problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Round Rock, Texas
Everything is great at this store
- - Customer says an employee was caught doing lines of white powder in the bathroom.
- - The name given is Jonathan Salazar, Round Rock, TX, 2251 South IH-35.
EXCEPT catching an employee doing lines of a white powder in the bathroom . Later to find out my son knows him and hes a *** head Home Depot needs to do better and drug tests these employees
I found out the guys name is Jonathan Salazar round rock Texas
2251 south ih -35
- Rehab
- Fired
Preferred solution: For him to be fired or put into a rehab
User's recommendation: Just make sure the person helping you is sober
North Fort Myers, Florida
A new ac unit
- - My husband is a senior and I'm disabled.
- - We have no credit; our air conditioner quit about three weeks ago, I called Home Depot Foundation for help.
My husband is a senior and I am disabled. I called to see if home depot foundation could help us.
We have no credit. Our air conditioner quite about 3 weeks ago.
I have tried everyone. I got disconnected.
North Fort Myers, Florida
A new ac unit
My husband is a senior and I am disabled. We have no credit and I was trying to find out if you could help us
Home Depot is the worst
- - Three weeks of calls about a delayed delivery and an escalation ticket.
- - Home Depot and UPS blame each other; wrong ticket slows tracking.
Talk about passing the buck! We are waiting now three weeks worth of phone calls, supposedly sent to the escalation department with regard to a delivery.
Customer service is blaming it on UPS.
Home Depot customer service told me to call UPS. I contacted UPS. They in turn said Home Depot sent the wrong ticket number that the Home Depot needs to send a new ticket number so that UPS can create a new tracking number, and they will have no problem picking it up. This has been reiterated to Home Depot for the last three weeks.
It has not been done. On a phone call today on August 14th, 2023.
I've told the distribution center is 3 to 4 weeks backed up with picking items, so now it's a distribution center's issue. Extremely disappointed with a company we have stocks invested and use for all our building needs.
Preferred solution: Not to get the run around
User's recommendation: Go elsewhere
Aiken, South Carolina
Attempted more then twice to contact HD Foundation regarding their donations to non-profits.
- - Called the HD 800 number in Atlanta to get department contact.
- - Email replies were received, but delivery failed and the address remains unknown.
Called HD 800 number in Atlanta, GA in an effort to obtain a phone number of the department that handles HD Foundations process for donation to non-profits. No one had the faintest idea ..replied several times to the email that was sent granting access to that particular website, came back as could not deliver, that email address is unknown! !
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